HostGator Review: Is Their Support Really As Good As They Claim?

April 17, 2012 by  Filed under: Web Hosting 

One of the most important things to consider when you are looking for web hosting is how good the support is. This is critical because you have to make sure that if you have a problem you can get it resolved and your site up and running as fast as possible. This is why HostGator is such a popular option, they often talk about their award winning customer support in their ads. It does raise the question however of just how good is their support?

The answer to the question of how good is HostGator’s customer support is that it is very good. The main reason is that they are available twenty four hours a day. This is something that you should be looking for any time that you are considering a hosting company. Not only does there have to be somebody there twenty four hours a day there has to be somebody who can actually help you there. A lot of hosting companies just have people who take messages and pass them on to the tech people when they show up in the morning, this is not going to get your site back up and running. HostGator has tech support people there twenty four hours a day so that your issues can be fixed very quickly.

Another important factor that you are going to want to look at when you are trying to assess a companies customer support is how you reach them. A lot of companies simply have a form that you fill out to explain the problem. You then have no idea how long it will take for somebody to actually get around to reading the form. HostGator allows you to contact them by phone or by instant messenger so that you know that somebody is working on your problem right away.

Perhaps the best thing about HostGator’s customer support is their ticket system. This allows you to track the progress of any issues that you need resolved. When you contact customer support you will be given a ticket number, you can then use this ticket number to see what has been done to address the problem. There are few other companies that do this, most of the time they will have no idea how long it will take to fix your problem or what kind of progress has been made. Simply being able to track how things are going is one of the things that makes HostGator one of the best web hosts when it comes to customer support.

HostGator are one of the best known web hosts in the business. The question is are they the best? You should read our HostGator Review to find out.

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